Content marketing

Because content is still king

Often, digital content is the first point of contact of potential customers with a business. The marketing strategy of the business should be reflected in the content, which should be created with a specific target troup and category entry point in mind and aligned with your company's value proposition.

In the IT and consulting industries, most compaines have understood the advantages of content marketing, but many make mistakes in the execution phase. 

Marketingmanager arbeitet in einem Büro an einem Tablet

These mistakes.

Typical content marketing mistakes in IT businesses and consultancies

Missing big picture

Marketing content isn't created with strategic thought, but on an ad-hoc basis, only aligned with short-term targets and lacking a clear connection to the customer journey.
The results:
  • No coherent image towards customers
  • No potential for improvement

Internal weak links

Specialist teams (e.g. consultants, customer success, sales) and marketing teams aren't connected with each other. This leads to marketing content that's either too superficial or too boring, depending on who's in the lead.
The results:
  • Unsuccessful content
  • Lack of clarity in your comms

Wasted potential

While high-value content like white papers are created, the tactics to market them lack ambition, so the high-value content remains unseen and the effort is wasted.
The results:
  • Waste of time and money
  • Misconception: "This content doesn't work anyway"

These three content marketing mistakes are very common in IT and consulting businesses. Partially, they're structurally facilitated by the market environment and by typical company structures in this sector. However, they can be fixed with targeted solutions.

These solutions.

Reasons behind, and solutions for, the typical content marketing mistakes

Missing big picture

The reason:

An absent big picture is often caused by the pressure to always be ahead of the curve . A pressure that many IT businesses and consultancies are very familiar with.

In marketing teams, this pressure manifests in the urge to quickly jump onto every new bandwagon and to join the discussion. As a result, marketing teams often forget to prioritise content that highlights the actual strengths of their business and that allow them to say more than the competition, instead of saying the same things more quickly.

The solution:
  • Holistic customer journey mapping: audiences, touchpoints, content, targets
  • Strategic content development, aligned with customer journey and company targets

Internal weak links

The reason:

Often, the organisational distance between sobject matter experts and marketing teams is too big. There are barely any possibilities for exchange.

Plus, subject matter experts struggle with making time to provide content for the marketing teams next to their daily project tasks.

And marketing teams often struggle to really understand content provided by the subject matter experts, and thus fail to translate it into marketing content.  

The solution:
  • Introduction of exchange formats between subject matter experts and marketing teams
  • Establishment of roles that facilitate this exchange, e.g. liaison officers on both sides
  • Pilot projects with subject matter expert teams that already have marketing affinity. Initial wins will motivate other expert teams to join the cause

Wasted potential

The reason:

Many companies have an outdated view of marketing content: First, you create a white paper. Then, your promote it.

What they don't take into account is the large quantity of base knowledge that went into the whitepaper. This knowledge could easily flow into numerous other content formats along with the whitepaper, without taking away from it or becoming too repetitive. This way, you can easily make a dozen content pieces out of a single one, with marginal extra effort.

The solution:
  • Workshop to educate marketing teams about content repurposing
  • Stocktake of past marketing content: how can we repurpose it across channels?
  • Strategic deployment of the additional content types along the customer journey

When your content marketing is further professionalised, the impact can be significant. Based on where you're starting off from, you'll be encountering a striking before-after-effect:

Your marketing content will be more relevant for your customers, and more convincing. Your marketing teams have an easier time receiving high-quality raw content from subject matter experts, and processing it into marketing content, which is now turned into a larger number of formats than before.

Put briefly: your content marketing quality will increase, while saving time and money.  

Focus or full service?

You decide.

As versatile as an agency, as personal as a freelancer – with kraatz digital you always have the choice whether I will only implement a specific topic for you or also assist in the operationalization of the results in your company.

Focus

  • Content marketing audit in your company: strategic alignment, content, processes, efficiency
  • Mapping of a new customer journey that's aligned with your corporate targets, or adjustment of your existing customer journey
  • Creation of a content marketing solution map to fix the weak links in your current process

Full-service

In addition to "Focus":
  • Enablement of your marketing team / agency / freelancers with regards to implementing the new strategy (e.g. in workshops)
  • Alternatively, I can assist you further with operationalisation, e.g. by creating marketing content that fits the new strategy
Related services

These companies are already working with kraatz digital.

Will you join them?

Interested in working together?

Send me an inquiry here – I look forward to hearing from you!

kraatz.digital contact form